The Universal Credit claims process has been designed primarily as an online service. We are very concerned about the implications this may have for people with Spinal Cord Injury, who rely on assistive technology to access the internet and digital services.

Over the forthcoming months an increasing number of disabled people, including those with Spinal Cord Injury, will come into contact with the Universal Credit system, either as new claimants or through moving across from existing benefits. We are working to ensure that the government understands our concerns about the digital nature of Universal Credit and takes the necessary steps to make sure it is fully compatible with the assistive technology products used by people with Spinal Cord Injury.

As part of our work to ensure that people with spinal cord injury are able to claim Universal Credit with minimal difficulty, we would like to work with them to identify any obstacles that may exist in the on-line claims process.  So, if you have a spinal cord injury and are about to make a claim for Universal Credit, we’d really like to hear from you.

Please contact us on the following email address or telephone number. 

Blog: "Money for Universal credit, but is the government listening?"

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