Disability Living Allowance

You can now only apply for Disability Living Allowance (DLA) if you are under 16.  To claim Disability Living Allowance, please call 0345 712 3456.

If you are already receiving Disability Living Allowance (DLA), you don’t need to do anything at the moment, unless your needs or circumstances change.

The DWP will be contacting all existing DLA claimants over the next few years to invite them to claim Personal Independence Payment(PIP). The majority of current DLA claimants will not be contacted until 2016.

If you have a lifelong DLA award you will still need to claim PIP, unless you were born before 8th April 1948.  If you were born before 8t April 1948 you will continue to receive DLA.

You will continue to receive DLA whilst you apply for PIP.

Changing from DLA to PIP leaflet
We have produced a leaflet with useful tips and general information about changing from DLA to PIP and how to complete the claim form. To request your copy call our Welfare Benefits Advice Service on 020 8420 6711 and we will post or email it to you or click here to download the leaflet

Personal Independence Payment

Personal Independence Payment (PIP) is a new benefit for disabled people. It replaces Disability Living Allowance (DLA) for people between 16 - 65 years old.

You can only claim PIP via the telephone. You will be asked various security questions to verify your identity and make sure you are eligible.

Before you make this call, which will take around 15 minutes, it would be useful to have the following information ready:

  • National Insurance Number
  • Bank details
  • Doctor’s details

If you meet the eligibility criteria, you will be sent a paper form (PIP part II) to complete. This document is 32 pages long. Please take time and care when completing it. The more information you are able to give the better. You do not need to pay for any additional evidence from your GP or any other support worker.

Please include any evidence that you might have, including:

  • Record of prescriptions
  • Social Service or Agency Care Plan
  • Details of any period when you can been unwell or on bed rest
  • Any relevant letters from medical practitioners or health practitioners

After you return your PIP claims form, the Assessment Provider, either Independent Assessment Services or Capita, will produce a report for the DWP based on the information you gave or will arrange for you to attend a face to face assessment to gather more information. 

To claim Personal Independence Payment, please call 0800 917 2222.

For the Personal Independence Payment helpline, please call 0800 121 4433.

Attendance Allowance (AA) is a benefit for people over 65 years of age who need help with personal care.

For more information: www.gov.uk/attendance-allowance

To claim Attendance Allowance, please call 0800 731 0122.

Carer's Allowance

Carer’s Allowance is a benefit for people who provide care for someone in receipt of DLA, AA or PIP.

For more information: www.gov.uk/carers-allowance

To claim Carer’s Allowance: www.gov.uk/carers-allowance/how-to-claim

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